Contact & Complaints

• General questions and support: [contact email — hello@domain]
• Privacy and data requests: [privacy email — privacy@domain]
• Phone: [phone number]

The information South Africa's Electronic Communications and Transactions Act asks a website that sells online to show:

• Business: Sheldon Lines, trading as Vettro
• Email: [contact email — hello@domain]
• Privacy email: [privacy email — privacy@domain]
• Phone: [phone number]

If something has gone wrong, we want to hear about it and put it right.

• How: email [contact email — hello@domain] with “Complaint” in the subject, the email address your account uses, what happened, and what you'd like us to do.
• What happens next: we'll confirm we've received it within 5 working days, look into it properly, and aim to give you a full answer within 30 days. If it will take longer, we'll tell you why.
• If you're not happy with our answer: you can ask for it to be reviewed by someone more senior at Vettro, and you can go to a regulator or court (below).

Pro subscriptions are sold by Paddle, our merchant of record. For payment or refund questions you can contact Paddle directly through the link in your receipt email, or email us and we'll help. Pro payments aren't refunded except for billing mistakes and where the law requires it, as explained in our Refund Policy; renewals and cancelling are in our Terms of Service.

To download or delete your data, use Settings in your account, or email [privacy email — privacy@domain]. For other requests or privacy complaints, email the same address. Our Information Officer under POPIA is Sheldon Lines. Details are in our Privacy Policy.

You can always complain to a privacy regulator, whether or not you've contacted us first:

• South Africa: the Information Regulator
• United Kingdom: the Information Commissioner's Office (ICO)
• European Union and EEA: the data protection authority in the country where you live or work
• United States: your state's privacy regulator or attorney general (for example, the California Privacy Protection Agency)

Nothing on this page limits your rights under the consumer protection law of the country where you live, including your right to contact a consumer protection body or go to court.

If you spot an error in a summary, an event time or a price, email [contact email — hello@domain] with the market, the time and what looks wrong. It helps us improve Vettro for everyone. Remember that Vettro provides information only, never advice (see the Risk Warning).